The Market Surveillance Administrator ("MSA") is an independent body created under the Electric Utilities Act to help ensure the fair, efficient and openly competitive operation of Alberta’s electricity markets.  The Code of Conduct Regulation governs aspects of the retail electricity market, including the conduct of owners of electric distribution systems and affiliated retailers and the conduct of a rural electrification association carrying out retailer functions for its members.   Any person who feels that a contravention of this Regulation has occurred may submit a complaint to the MSA, by following the process set out in section 51 of the Act.  Copies of this Act and Regulation may be obtained through the Queen’s Printer (Alberta).  The MSA can be reached by telephone at (403)705-3181.  For additional information with regard to the MSA, please visit their website.